Anime streaming giant Crunchyroll says hacker stole data related to customer service tickets The Record from Recorded Future News
pppLeadershipppCybercrimeppNationstatepp Influence Operations ppTechnologyppCyber DailyppClick Here Podcastpp Free Newsletterpp The popular anime streaming platform Crunchyroll confirmed on Monday evening that a batch of customer information leaked online over the weekend is legitimate pp In a statement to Recorded Future News a spokesperson for the company said their investigation into the stolen documents is ongoing alongside cybersecurity experts pp At this time we believe that the information is primarily limited to customer service ticket data following an incident with a thirdparty vendor We have not identified evidence of ongoing access to systems in relation to these claims the spokesperson said pp Last Thursday an unidentified threat actor contacted the outlets BleepingComputer and International Cyber Digest claiming to have breached the account of an employee of Telus a business process vendor of Crunchyroll in India that has access to Crunchyroll support tickets pp The hacker infected the employees device with malware and claimed to have stolen 100 gigabytes of data from Crunchyrolls ticketing system pp International Cyber Digest confirmed that samples included IP addresses email addresses and other information pp The hacker claimed they breached the account on March 12 but had their access revoked within 24 hours pp Screenshots shared with both outlets showed access to Crunchyrolls Slack Zendesk Google Workspace and other company platforms pp The cybercriminal told BleepingComputer they stole information on 68 million people through about 8 million downloaded support tickets Some tickets had partial credit card information The hacker told the outlet they demanded a 5 million payment to not leak the info but Crunchyroll never responded pp Crunchyroll is a subsidiary of Sony which bought the popular anime and gaming platform for more than 11 billion from ATT in 2021 Founded in 2006 the site now has 17 million paying subscribers on top of 120 million registered users in dozens of countries pp Hackers have repeatedly targeted the thirdparty contractors that large companies hire to handle support tickets and other tasks pp Instant messaging platform Discord revoked the access of one thirdparty vendor in October after hackers stole information concerning customers who communicated with support or trust and safety teams pp Household cleaning products manufacturer Clorox sued its help desk contractor Cognizant last year over accusations that it did little to stop hackers from breaching its systems in advance of a devastating ransomware attack ppJonathan Greigppis a Breaking News Reporter at Recorded Future News Jonathan has worked across the globe as a journalist since 2014 Before moving back to New York City he worked for news outlets in South Africa Jordan and Cambodia He previously covered cybersecurity at ZDNet and TechRepublicppPrivacyppAboutppContact Uspp Copyright 2026 The Record from Recorded Future Newsp
